Account FAQ — Registration, KYC & Verification
This desk covers your account itself — signing up, proving who you are, and the rules that keep the platform PAGCOR-compliant. Verification is a one-time chore that pays off the moment you cash out.
Getting verified (KYC)
KYC — Know Your Customer — is a regulatory requirement, not a JACKPOTJILIBET invention. You submit one valid government ID, the team reviews it within about 24–48 hours, and it is done for good. You can deposit and play before verifying, but you cannot withdraw until it clears, so do it early.
- Philippine passport
- SSS card
- UMID
- PhilHealth card
- Driver's license
- PRC ID
The rules that protect your account
A few non-negotiables keep the platform compliant and your funds safe. They exist because of PAGCOR regulation and BSP-licensed payment rails, and they are the same across legitimate Filipino casinos.
| Rule | What it means |
|---|---|
| Minimum age 21 | You must be 21+ to register and play; age is checked at KYC |
| Own-name accounts only | Your payment wallet must match your casino profile; third-party accounts are rejected |
| One account per person | Duplicate accounts can be closed and can hold up withdrawals |
| KYC before first withdrawal | Identity is verified once, then never again |
Frequently Asked Questions
How do I create an account?
Register with your mobile number and a password, then confirm the one-time code sent to your phone. Setup takes a couple of minutes; KYC comes later, before your first withdrawal.
How old do I have to be?
You must be at least 21 years old, as required by Philippine gaming law. Age is confirmed during KYC, and any account found to belong to a minor is closed.
How long does KYC take?
The identity review typically completes within 24–48 hours. It is a one-time step — once verified, you never have to repeat it.
Which IDs are accepted?
A Philippine passport, SSS card, UMID, PhilHealth card, driver's license, or PRC ID. Any one valid government ID is enough.
Can I use a family member's GCash or bank account?
No. Your payment account must be in your own name and match your casino profile. Third-party accounts are rejected under PAGCOR rules.
Can I limit my own deposits?
Yes. Daily, weekly and monthly deposit limits, reality-check reminders and self-exclusion are all available from your account. See the Responsible Gaming page for the full toolkit.
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